Position Title: Receptionist/Administrative Coordinator

Reporting Relationship: Senior Director of Operations & Personnel

Position Status: Non-Exempt, Hourly, Full-Time

Position Location: International Office; Carmel, Indiana

Position Summary: This role serves as a key member of the Operations team, providing general office support to International Office staff, National Officers, members and visitors.


  • Minimum two-year Associates Degree
  • Working knowledge of Microsoft Office (i.e., Excel, Word, PowerPoint)
  • Database experience preferred, but not required

Key Skills and Attributes

  • Strong written and oral communication skills, including the ability to communicate proactively and purposefully with all stakeholders including staff, National Officers, volunteers and visitors
  • Commitment to positive customer service in challenging situations
  • Outstanding organizational and problem-solving skills and attention to detail
  • Belief in the values and principles of Zeta Tau Alpha Fraternity
  • Manage front office responsibilities: answer telephones and direct calls to the appropriate staff members, greet and direct visitors to create a welcoming environment, respond to email requests and direct correspondence to appropriate staff members.
  • Actively work in our member database, iMIS, to help with member accounts and updating member information.
  • Manage the mail process by distributing received mail, preparing office mailings and making mail drops.
  • Prepare for staff meetings and events by setting up the rooms, creating meeting materials and organizing refreshments. Follow up after events and complete other tasks as assigned.
  • Maintain communal calendars, including the staff outage calendar and room reservation calendar.
  • Manage travel booking for organizational events through an online platform by sending invites, communicating with attendees and assisting with issues.
  • Champion organization culture by coordinating staff committees, recognizing monthly MVPs and staff anniversaries, etc.
  • Be an interdepartmental team member, providing administrative support in areas such as travel, logistics, programs and member communication.
  • Be a representative and/or facilitator for the Fraternity at local, regional and national meetings and events as needed.

About Zeta Tau Alpha Fraternity:

Zeta Tau Alpha’s nine Founders envisioned an organization that would perpetuate their ties of friendship. Almost 125 years later, over 290,000 women have experienced the opportunity of ZTA membership.

Created to make a difference in the lives of its members by developing the potential of each individual, ZTA's goal is to connect members through sisterhood and belonging. The organization's three entities - Fraternity, Foundation and Fraternity Housing Corporation - work together to provide a uniquely valuable collegiate experience for ZTA sisters across the country.

ZTA's three entities are supported by International Office staff, headquartered in Carmel, Indiana. This team of 40-50 individuals collaborate across departments and are committed to the following core staff values: Community, Integrity, Adaptability, Excellence, Optimism, Teamwork, Communication


  • Flexible work schedules

  • Staff committees that focus on the "other" side of work: Community, Celebration, Service, Wellness and Professional Development

  • Unlimited coffee and soft drinks

  • Regular staff pitch-in events and office celebrations

  • “Dress for your Day” office environment

  • Health, dental, vision and life insurance

  • Short-Term Disability and Long-Term Disability

  • Health Savings Account (HSA) with annual contribution by ZTA

  • Monthly vacation and sick time accruals in addition to six (6) annual personal days

  • 401(K) retirement plan with matching contribution by ZTA.

To apply: Please apply through our website, making sure to include a cover letter with related experience, why the position would be a good fit and salary requirements. Review of applicants will begin immediately and continue until the position is filled.


Learn more about the staff and volunteers that help ZTA "Seek the Noblest."

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