Position Title: Receptionist

Reporting Relationship: Operations Manager

Position Status: Non-exempt, hourly, full time

Position Location: Carmel, Indiana

Position Summary: The Receptionist serves as a key member of the Operations team, providing general office support to International Office staff, National Officers, members and visitors.


  • Bachelor’s degree preferred
  • Customer-service oriented with strong written and oral communication skills
  • Working knowledge of Microsoft Office (i.e., Excel, Word, PowerPoint)
  • Ability to communicate proactively and purposefully with all stakeholders, including staff, National Officers, members and visitors
  • Commitment to positive customer service in challenging situations
  • Answer telephones, directing calls to the appropriate staff members.
  • Attention to detail and ability to problem solve


  • Answer telephones, direct calls to the appropriate staff members.
  • Greet and direct visitors, creating a welcoming environment for all staff and visitors.
  • Respond to email requests, directing correspondence to the appropriate staff members.
  • Actively work in our member database, iMIS, providing assistance with member accounts and updating member information.
  • Manage the mail process by distributing received mail, preparing office mailings and making mail drops.
  • Be an interdepartmental team member, providing administrative support in areas such as travel, logistics, programs and member communication.
  • Assist in booking travel for National Officers, Leadership Consultants and special events.
  • Provide administrative support for Leadership Consultants regarding reports, schedules and travel as needed.
  • Complete other tasks as assigned by the Operations Manager.

To apply: Please apply through our website, making sure to include a cover letter with related experience, why the position would be a good fit and salary requirements. Review of applicants will begin immediately and continue until the position is filled.


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