Position Title: Shipping Coordinator

Reporting Relationship: Merchandise Manager

Position Status: Non-exempt, hourly, full-time

Position Location: Carmel, Indiana

Position Summary: The Shipping Coordinator plays a central role in ensuring ZTA International Office functions in an orderly, responsive and efficient fashion. This person manages all shipping and receiving, Crown & Co ZTA’s online store, chapter and individual shipments.


  • Minimum High School diploma, with at least two years’ experience preferred
  • Ability to lift up to 50 pounds; sit, stand and move regularly
  • Working knowledge of Microsoft Office (i.e., Excel, Word, SharePoint, OneDrive)
  • Database experience preferred, but not required

Key Competencies

  • Interpersonal skills are essential, as working as a team is vital to our organization’s success
  • Commitment to positive customer service, even in challenging situations
  • Outstanding organizational and problem-solving skills and attention to detail
  • Willingness to learn new technology and take on new projects
  • Belief in the values and principles of Zeta Tau Alpha


  • Oversee all shipping from and receiving to International Office, including but not limited to receiving packages, taking inventory for accuracy, fulfilling orders and maintaining an organized space for all departments.
  • Support all functions of Crown & Co.
  • Assist with website inventory and product setup.
  • Manage physical inventory and update counts within ZTA’s software systems.
  • Fulfill orders for customers daily.
  • Track orders for customers and assist with online shopping questions.
  • Inspect all inventory for quality assurance.
  • Maintain the physical space, with organization and efficient use of space in mind.
  • Provide cross-department support for large projects, such as the ZTA Foundation Think Pink® mailing and mass shipments to national-level ZTA events (e.g., Convention, Officer Leadership Academy, Zeta Day).
  • Maintain a safe environment in the IO mailroom and keep an accurate inventory of off-site storage areas.

About Zeta Tau Alpha Fraternity:

Zeta Tau Alpha’s nine Founders envisioned an organization that would perpetuate their ties of friendship. Almost 125 years later, over 290,000 women have experienced the opportunity of ZTA membership.

Created to make a difference in the lives of its members by developing the potential of each individual, ZTA's goal is to connect members through sisterhood and belonging. The organization's three entities - Fraternity, Foundation and Fraternity Housing Corporation - work together to provide a uniquely valuable collegiate experience for ZTA sisters across the country.

ZTA's three entities are supported by International Office staff, headquartered in Carmel, Indiana. This team of 40-50 individuals collaborate across departments and are committed to the following core staff values: Community, Integrity, Adaptability, Excellence, Optimism, Teamwork, Communication


  • Flexible work schedules

  • Staff committees that focus on the "other" side of work: Community, Celebration, Service, Wellness and Professional Development

  • Unlimited coffee and soft drinks

  • Regular staff pitch-in events and office celebrations

  • “Dress for your Day” office environment

  • Health, dental, vision and life insurance

  • Short-Term Disability and Long-Term Disability

  • Health Savings Account (HSA) with annual contribution by ZTA

  • Monthly vacation and sick time accruals in addition to six (6) annual personal days

  • 401(K) retirement plan with matching contribution by ZTA.

To apply: Please apply through our website, making sure to include a cover letter with related experience, why the position would be a good fit and salary requirements. Review of applicants will begin immediately and continue until the position is filled.

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